Privacy Statement

Es-sence Training Ltd take your privacy seriously. We understand and are committed to protecting the security of your personal information.

In this policy, the company sets out how we may collect and use the information you give us. It sets out the conditions that we may give this to others and how we keep it secure.

1.What data we need

When you request information from us through this site, we may need to know some personal information.

When contacting us we will need your name, email address, job title, company name and postal address and phone number.

Any personal information you choose to provide us with and if you require us to update that information.

If you purchase our services or goods, we will also require some limited financial information from you.

2.How we collect your data

We may collect your information via the following methods:

• Website forms
• Paper forms
• Messaging
• Telephone
• Email
• Text
• Face to face
• Social Media
• Photographs and digital images
• Surveys
• Course Registration by Employer
• Technical information, including a truncated and anonymised version of your Internet protocol (IP) address, browser type and version, operating system and platform
• Information about your visit, including what pages you visit, how you got to the site (including date and time); page response times, length of visit, what links you click on and any page errors within our website

3.Analytics

All of this activity falls within the bounds of the Google Analytics Terms of Service.

You can opt out of Google’s advertising tracking cookie or install the Google Analytics opt-out browser add-on to opt-out of having your activity on the website made available to Google Analytics.. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits and activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page at for more about this.

4.Why we use your information

In order to process the request you make to us to provide a contact, service, or supply goods. We use the information to support our customer’s requests and complete contracted agreements.

The analytics tracking information allows us to better understand how people use our website. This allows us to make better decisions about design and writing.

We will process your information to reasonably administrate your order, booking and any post course requirements such as certification and recertification at timely periods.

We may also contact you using your information to request such things as testimonials which will feature your name, job title and company name should you wish to participate with this feature.

We may contact you periodically with information which we feel may be useful to your business. If you choose for this not to happen you have the right to withdraw you consent for this use. Please contact us by email info@es-sence.co.uk to notify us of your choice.

When visiting our website, we use marketing analytics products and providers to measure the effectiveness of our website. This may entail the collection of personal information in the form of online identifiers such as IP Address We may also obtain information from other online platforms such as LinkedIn or Facebook, if you engage us on those platforms.

5.How long we keep the information you give us

We will not retain your information for longer than necessary for the purposes set out in this policy. Different retention period apply for different types of information.

If you made an enquiry with us that did not result in us working together, any personal information will be deleted after 12 months. The longest time we will hold any personal information will be 6 years if you have completed qualifications with us.

We may hold information of courses or qualifications you have obtained from us longer to enable verification of attendance if necessary. You have the right to withdraw consent of our use of your information at any time.

6.Sharing your personal information

To make certain services available to you, we may need to share your personal information with some of our service providers. These include for example, book keeping services, IT, deliveries, selected training partners, and providers of qualifications such as awarding bodies for the purpose of certification.

We only allow limited access to your information. Only our service providers can only use the information we provide them with for the issue of awards and in the legitimate course of the delivery of services.

Aside from our service providers, we will not disclose your personal information to any third party, except as set out below. We will never sell or rent our customer information to other organisations for marketing purposes.

We may share your information with for example:

• Service providers to provide the service that you have requested
• Credit Reference Agency where necessary for payments
• Banks and payment service providers for payment details to be communicated and executed.
• Your employer, where it has sponsored the training or qualification services that we have provided
• Government bodies, regulators, law enforcement agencies, courts, tribunals and insurers where we are required to do so
• To comply with legal obligations
• To exercise our legal rights
• For the prevention, detection, investigation of crime or prosecution of offenders
• For the protection of our employees and customers.

7.Where your data is processed, stored and protected

Data is held in our secure systems. In order to protect you, we take all reasonable steps to ensure that our systems are firewalled and protected, and that secure data is encrypted and secured using standard measures.

8.Following a link to another website

If you go to a website from this one, please read the privacy policy on that website to find out what it does with your information.

10.Following a link to us from another website

If you came to our website from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

11.Legal Obligation

If the law requires us to, we may need to collect and process your information. We may also need to pass your information onto a third party if required by law.

For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement agencies.

12.Your Rights

You can update your personal information by contacting us directly.

You have the right to:

• Know about how we protect your personal information
• Ask us to restrict our use of your personal information and object to your personal information being processed
• Ask us to stop using your personal information in certain ways
• Ask us to delete your personal information.
• Request access to the personal information that we hold about you.

We will endeavour to complete all requests as soon as possible, in any event this shall take no more than 28 days.

If a breach is likely to result in a risk to your information rights and freedoms, we will notify you as soon as possible. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information we cannot guarantee the security of your information transmitted to the Site therefore any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

13.Changes to this policy

We may change this privacy policy. Any changes to this privacy policy will apply to you and your data immediately. If these changes affect how your personal data is processed, Es-sence Training Ltd will take reasonable steps to let you know. This notice is dated 31st October 2018

14.Contact us to make a complaint

To make a complaint contact, the Data Protection Officer who is:
The Director
Sarah Hetherington
Es-sence Training Ltd
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ